We are looking for an Office Manager to own the systems, processes, data, and vendor infrastructure that keep the Yerevan office running. This is a pure operations role — you will work closely with the Head of HR (who owns the people side: contracts, onboarding experience, compliance, and employee relations) and with account managers, finance, and the CEO on everything operational.

Responsibility:

Operational process design & SOPs
Internal systems (Notion, COMS, n8n, GWorkspace)
Data integrity across all ops tools
Workflow automations & recurring alerts
Purchases
Operational budget tracking & cost control
Client operational reporting & delivery comms
IT access provisioning & revocation tracking
Office administration & local service providers
Ops KPI dashboards for CEO
Cross-team coordination on system changes

What you will own:

Finance & Vendors

Track operational budgets; surface overruns proactively, not after month close.
Identify and eliminate zombie spend — subscriptions, services, or contracts with no active usage.

Client Operations

Serve as the operational point of contact for service delivery matters on client accounts.
Coordinate IT access provisioning and revocation for contractors — own the audit trail.
Respond to client operational queries within the same business day.

CEO Support

Maintain a live ops KPI dashboard for the CEO: headcount, active contracts, expiring contracts, budget vs. actuals.
Flag risks early — the CEO should never hear about a problem from a client that you already knew about.
Run the quarterly ops review: prepare the data, present the findings, own the action items.

Requirements

Must-have:

3–4+ years of hands-on operations experience at a hi-tech, IT services, staffing, or SaaS company.
Demonstrable ownership of systems and processes — not just task execution inside someone else's framework.
Strong English: written and verbal, for daily communication with Israeli and international stakeholders.
Financial literacy: payroll inputs, budget tracking, vendor invoice management.
Analytical — can spot a data anomaly and trace it to its source.

Nice-to-have:

Background in IT staffing, EOR, or workforce management environments.

What we offer:

Direct line to the CEO — real visibility and real decisions, not a support role.
Clear ownership: systems, data, vendors, and client ops are yours to build and run.
Growth path: Senior Operations Lead → Head of Operations
Collaborative team — you work alongside an experienced HR lead (not under them).
Flexible hybrid arrangement.

CommIT

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Office Manager (Yerevan)